Frequently Asked Questions

Customer Service Contacts
Events and Fun Runs

Racing Systems is the best in DFW race timing services. See www.WeTimeRaces.com for more information.

Run On! offers a wide array of training programs dependent upon your ability and your goal(s). Please check out our Training Class section of the website for more information.

Yes! We offer runs/walks and events to encourage healthy lifestyles by people of all ages and abilities. We frequently have (and encourage) walkers attend.

Yes!! Run On! invites you to our free weekly social runs. Join local runners on Wednesday evenings at 6:30 PM at each of our stores. The groups run/walk between 2-8 miles at paces from 7-15 minutes. All skill levels are welcome, and each run is monitored by our staff and coaches. Everyone is welcome. See you on Wednesday!

Product Questions

Natural fibers can absorb 8 times their weight in moisture. Placing that moisture/perspiration against your skin can cause blistering, chaffing and all sorts of ailments that will make your workout less enjoyable for you and those around you. This includes all your workout apparel and accessories, especially SOCKS!

If it has been more than a year since you purchased your last bra, you should think about replacing it.

Run On! carries only the finest brands in the industry, including: Asics, Brooks, Mizuno, New Balance, Nike, Saucony, Adidas and Vibram.

Replacing your shoes depends upon your activity, mileage and usage. A good rule of thumb to follow is your shoes will last between 300 to 500 miles. You should replace your shoes, no matter what, if you've had them for 6 months. Midsole materials will breakdown with age alone.

Store Questions

Running shoes are just sized differently than other shoes, even other athletic shoes. You also need about a thumb’s width of room between your longest toe and the front of the running shoe for the footwear to function properly. Expect your running or walking shoes to be from 1/2 to 2 sizes larger than your other shoes. Sizing can also vary from brand to brand, as well as style to style within the same brand.

That depends on the condition of you feet.  We typically recommend over the counter orthotics when we see the following:

  • Fat pad shift
  • The need for minor stability correction
  • Pain associated with plantar fasciitis
  • Fine tuning fit of your footwear

Bring in your current running or walking shoes. If you wear orthotics or another type of insert, bring those too.

There is NO fee and NO appointments are necessary at Run On!. All of our staff are thoroughly trained in our fitting process. Our process normally takes 10 to 20 minutes to help you find the right shoe fit.

Did you know there is a right kind of shoe for you? Run On! has an excellent, educated staff that will help you find the right shoe for your foot type.

  • Step 1:
    Our store is staffed by runners that are committed to your fitness success. We will ask you about your current activities; such as how often you run or walk, and what your fitness goals are.
  • Step 2:
    Next, we will watch you walk! That's right, we ask you to take off your shoes so that we can look at your foot as you walk. This helps us determine your foot type-do you pronate or have high arches? We'll help you find out!
  • Step 3:
    Based on our findings, we will bring out shoes that would work for your foot type. We watch you walk or run around a bit, and answer any questions you have.
  • Step 4:
    After you've picked out the best shoe for you, we will gladly answer any technical questions you might have about shoes, accessories, and apparel.

No we do not offer online shopping because we feel that our customers deserve exceptional fitting service. We want to make sure you are in the gear that fits you and your lifestyle best.

No. Because our employees are highly trained, we are able to provide a quality fitting for your shoes, inserts, bras, clothes and other products.  Exceptional service is our focus and to continue to provide you with the best, we choose to sell our products at the standard competitive price for the industry.

  • We will provide guidance for proper sizing and product category based on our analysis of your needs. The customer ultimately assumes responsibility for their selection.
  • All merchandise must be returned in sellable condition along with manufacturer’s tags and packaging.
  • Merchandise in new condition may be returned for a full refund within 30 days with proof of purchase.
  • Purchase of CLEARANCE ITEMS ARE FINAL.
  • We do not accept checks

PLEASE SAVE YOUR RECEIPT

There are 6 Run On! locations: Run On! Dallas, Run On! Richardson, Run On! Coppell, Run On! McKinney, Run On! Preston/Forest and Run On! San Antonio

Training and Classes

It depends on what your training pace is, whether or not you are in the full or half class, and what phase of the schedule we are in.  On average you should allow for 75-80, but towards the end of the marathon schedule the workouts can last 90 minutes.

Sorry half and full classes only meet during early morning hours.

The classes will meet at the stores (maps to stores).  Some workouts will be run in the neighborhood and others will be run at a local track.

Yes, we now offer our 5K classes in both the morning and evening at all DFW locations in June & July.

The website is the best place to view upcoming Run On classes.  You'll find links to detailed information on the right hand column of the Find Your Pace page.

One of the most attractive aspects of running is that it does not require any special equipment.    We do however suggest that you are fitted for running shoes at a running specialty store.  The correct shoes will enhance your natural stride and will help prevent injuries.  During one of our first classes, we will help you understand the different categories of shoes and why it's important that you wear the one that is right for you.

We do not have a cut off point for taking students. 

You can register at any Run On! store  or on-line.  There is a small service fee if you register on-line.

Yes, unless it is flooding rain that makes our running routes unsafe. Also, we do not run when there is lightning in the area, or ice on the ground. You will be notified by email from the Run On Training Coordinator and/or your coach in cases of cancellation.

Yes, the 5K class is a beginner level class, however you need to be able to jog (at a comfortable pace, not run fast) for 2 minutes and walk 1 minute.  Just like before you begin any kind of exercise program, checking with your doctor to make sure he/she says it's OK would be the best idea.  Running is a great way to burn calories.

Yes, we have one week in between new classes that can be used to make up a class cancelled by weather. Generally we limit makeups to one class unless unusual circumstances prompt the cancellation of multiple classes, in which we will use the Tuesday and Thursday in between new class start dates to make up 2 classes.

Yes, you will need to be dressed ready to run the first night.  We will be doing a timing run so that we can place you into groups.  It's ok if you can't run the entire mile.  This is a beginner run/walk class!

Are you looking to increase your speed, or just build up strength and endurance?  The Speed Development class includes interval workouts and track work design to improve your speed.  We would suggest starting in the 5K class if you are not sure, and moving to the Speed Development class if you need more of a challenge.

Training that Fits You

Fit to Run
No matter your skill level, you will be able to complete a 5K at the end of this six-week class. With small paced groups available, we have the resources to build your base and get you moving.

Fit for Speed
No matter what your current pace is, our six-week speed development class is designed to take you to the next level. Track workouts and drills are incorporated in the schedule to improve your running economy and build speed.

Fit for Distance
Training to help you go the distance, whether it's a 15K, half or full marathon. Our progressive training schedules, pace-based groups and experienced coaches help you achieve your goal.  We also have a Advanced Marathon class that will push your endurance to new levels.  Here are the details of our distance classes for the first part of 2014

Trail to Grasslands -- long distance Trail Class! 
Are you ready to really break up your street running routine?  We have the class for you!  Come train with our expert coaches for the Grasslands Trail Run!   Trail running is a beautiful, enjoyable, and beneficial sport and training for a big race is motivating.  Primary distance is the Half Marathon race, however, depending on sign ups the Full Marathon may be offered also.  Class meets on Saturday mornings.  Space is limited in this class!
 
Spring Full Marathon and Half Marathon
Goal races are late April and early May Half and Full races!  Classes meet Tuesday and Thursday 5:15 a.m. and long run is at the Dallas store at 6 a.m.  Go here for all the details.
http://www.runontexas.com/class/fit-distance-training-15k-half-or-full-m...
 
Advanced Full Marathon and Advanced Half Marathon
This class, coached by Ryan Wenos (Full) and Craig Walker (Half) is for you if you are ready to take your Full or Half Marathon training to the next level!  You must meet strict minimum requirements to enroll in this class:

  • Must have a heart rate monitor
  • You must have run a 3:40 full or a 1:40 half in the last 6 months
  • You must have a current average mileage base of 30 miles per week

This class is geared towards the Boston Marathon and other late Spring Full/Half Marathons.  The class meets at the Jewish Community Center in Dallas on Tuesday and Thursday mornings 5:15 a.m., and at the Dallas store on Sunday for the long run at 6 a.m.   Go here for all the details.
http://www.runontexas.com/class/fit-distance-training-15k-half-or-full-m...
 
Advanced Speed Development
This class coached by Bob Wallace is designed to be a off season training program that will improve speed and turnover for distance runners.  The target runner is someone who continuously trains for distance runs, and wants to break that cycle up.
The training includes running on a variety of surfaces (road, track & grass) as well as different terrains. It will include movement preparation exercises & basic core strengthening.  Runners will participate in 3 races during the program -- 5K, 10K, and 15K.  Class meets at the Jewish Community Center in Dallas 5:15 a.m. Tuesdays and Thursdays, and will meet for the long run at 7 a.m. at the Dallas Mockingbird store Sunday morning.  Cost is $140 if you sign up before the first day of class, and $150 if you wait till after that.  But I wouldn't take a chance...space is limited, so get signed up now!  
There are strict minimum requirements to enter this class:

  • You must have a heart rate monitor
  • You must have run an average of at least 20 miles per week the 4 weeks before class starts
  • You must be able to run below a 30 minute 5K
  • You must have a Yoga Mat and towel
  • You must have a water bottle and a safety light

Specialty Classes

Fully Fit:  Cross Training for Runners
A six-week progressive program focusing on the functional needs of the runner. This class incorporates dynamic warm-ups, running drills, body strengthening exercises and stretching to improve your balance, strength and agility

Good Form Running
Runners strive to run faster, more efficiently, and injury free. This four-week class focuses on proper mechanics and aims to master good running form.

For additional information email Matthew at  matthew.kingore@riottx.com or call him at 512-826-1431. For additional information about distance classes email us at Mitch.Hayes@riottx.com or call Mitch at 972-838-5869.

Yes. We have a 6 week run/walk schedule you can do on your own that will get you ready to enter our basic class at a ratio of running for 2 minutes and walking 1 minute.  There is no charge for the schedule.

Yes!  The class begins with a run/walk.   Beginners will run for 2 minutes and walk 1 minute.  Each week you will be running a little more, and walking a little less.

Yes, each night your coach present  different running topics such as form, what to wear, shoes, stretching and stretching.  We also have an informative session with the Cooper Aerobics  Center each session in which we cover corrective exercises, nutrition, and cross training. 

You must be 16 years of age to take the 5K or Speed Development classes.

You will receive a schedule the first night of class with a detailed plan for 6 weeks.  If you have to miss a class you will want to let your coach know, but you will have the schedule of what to do.  If you are in the speed class you will need to let your coach know you will be missing so that they can describe the workout for you.

Is this ok?  Yes, the first night of class is a timing workout used to place you in the proper pace group.  If you know you will miss the first night, then you will need to supply us with a 1 mile time or a recent race time.  You can enroll in the class up until the 2nd Thursday of each class.

Yes. You must be 18 years of age to be in a 15K, half marathon, or full marathon class.

At the first class session, we will do a time trial to put everyone into the correct training pace group. Pace groups generally are divided into 30 second intervals (i.e. 8:30, 9:00, 9:30, 10:00, 10:30, 11:00, 11:30, 12:00 and run/walk).

Training that Fits You

Fit to Run
No matter your skill level, you will be able to complete a 5K at the end of this six-week class. With small paced groups available, we have the resources to build your base and get you moving.

Fit for Speed
No matter what your current pace is, our six-week speed development class is designed to take you to the next level. Track workouts and drills are incorporated in the schedule to improve your running economy and build speed.

Fit for Distance
Training to help you go the distance, whether it's a 15K, half or full marathon. Our progressive training schedules, pace-based groups and experienced coaches help you achieve your goal.  We also have a Advanced Marathon class that will push your endurance to new levels.  Here are the details of our distance classes for the first part of 2014

Trail to Grasslands -- long distance Trail Class! 
Are you ready to really break up your street running routine?  We have the class for you!  Come train with our expert coaches for the Grasslands Trail Run!   Trail running is a beautiful, enjoyable, and beneficial sport and training for a big race is motivating.  Primary distance is the Half Marathon race, however, depending on sign ups the Full Marathon may be offered also.  Class meets on Saturday mornings.  Space is limited in this class!
 
Spring Full Marathon and Half Marathon
Goal races are late April and early May Half and Full races!  Classes meet Tuesday and Thursday 5:15 a.m. and long run is at the Dallas store at 6 a.m.  Go here for all the details.
http://www.runontexas.com/class/fit-distance-training-15k-half-or-full-m...
 
Advanced Full Marathon and Advanced Half Marathon
This class, coached by Ryan Wenos (Full) and Craig Walker (Half) is for you if you are ready to take your Full or Half Marathon training to the next level!  You must meet strict minimum requirements to enroll in this class:

  • Must have a heart rate monitor
  • You must have run a 3:40 full or a 1:40 half in the last 6 months
  • You must have a current average mileage base of 30 miles per week

This class is geared towards the Boston Marathon and other late Spring Full/Half Marathons.  The class meets at the Jewish Community Center in Dallas on Tuesday and Thursday mornings 5:15 a.m., and at the Dallas store on Sunday for the long run at 6 a.m.   Go here for all the details.
http://www.runontexas.com/class/fit-distance-training-15k-half-or-full-m...
 
Advanced Speed Development
This class coached by Bob Wallace is designed to be a off season training program that will improve speed and turnover for distance runners.  The target runner is someone who continuously trains for distance runs, and wants to break that cycle up.
The training includes running on a variety of surfaces (road, track & grass) as well as different terrains. It will include movement preparation exercises & basic core strengthening.  Runners will participate in 3 races during the program -- 5K, 10K, and 15K.  Class meets at the Jewish Community Center in Dallas 5:15 a.m. Tuesdays and Thursdays, and will meet for the long run at 7 a.m. at the Dallas Mockingbird store Sunday morning.  Cost is $140 if you sign up before the first day of class, and $150 if you wait till after that.  But I wouldn't take a chance...space is limited, so get signed up now!  
There are strict minimum requirements to enter this class:

  • You must have a heart rate monitor
  • You must have run an average of at least 20 miles per week the 4 weeks before class starts
  • You must be able to run below a 30 minute 5K
  • You must have a Yoga Mat and towel
  • You must have a water bottle and a safety light

Specialty Classes

Fully Fit:  Cross Training for Runners
A six-week progressive program focusing on the functional needs of the runner. This class incorporates dynamic warm-ups, running drills, body strengthening exercises and stretching to improve your balance, strength and agility

Good Form Running
Runners strive to run faster, more efficiently, and injury free. This four-week class focuses on proper mechanics and aims to master good running form.

For additional information email Matthew at  matthew.kingore@riottx.com or call him at 512-826-1431. For additional information about distance classes email us at Mitch.Hayes@riottx.com or call Mitch at 972-838-5869.

For the 15K and half marathon classes, you must be able to run or run/walk a 5K running for 4 minutes and walking for one minute.  You should have a average weekly mileage base of 10-15 miles.  
For the marathon classes, it is required that you have a current long run of 8 miles. We suggest that you have been running for at least 6 months to one year, and have a weekly mileage base of 20-25 miles.

What is the class fee? What is included in that fee?

Marathon and half classes are 18-24 weeks long and cost $225-250.00 The 301 class is 7 weeks and the cost is $110.00. Some of the benefits of training with Run On! include:

  • Great coaches who will run with the group, motivate, encourage and teach. Our coaches will also communicate with the group via email weekly
  • Small Groups that will make all the difference on those long runs
  • Mileage based training schedules
  • Varied routes (Swiss, Lakewood, HP, & Downtown)
  • PowerAde and water every two miles on the long runs
  • Group discussions on injury prevention, running form, preparing to race and racing, shoes, apparel, pacing, nutrition and more
  • Seminars on Nutrition & Strength training presented by the staff at the Cooper Fitness Center
  • 10% Run On! Store Discount during the entire class
  • 15% Sponsor Discount Coupon.
  • Free Technical shirt
  • Sunday long runs- no traffic problems, minimal interference with family, friends or church
  • 7 day program, including rest as well as track and hill workouts on Tues/Thurs with Run On coaches available in Richardson, Coppell, Dallas and Allen
  • The Healthcare Professionals at Baylor Rehab will be available to answer your questions about injuries and injury prevention.

Marathon, half and 15K classes meet on Sunday mornings at the Dallas store. Tuesday and Thursday runs are 5:15 a.m. at Run On! Dallas, Richardson Run On!, Coppell Run On!, and Allen High School Track.

Employment

As available, we would be hiring to fill a Sales Associate position in one of our retail stores.  Learn more.